FAQ

When do we ship?

• Monday-Friday but with high order volumes it may affect ship out.

How fast is shipping?

• Shipping normally takes 2-5 business days for US orders on average.

What will my package say?

• The name on your package will say "HYOL"

How do I find my tracking number?

• Once your order is fulfilled our system will automatically send you tracking via email or via text.

Further way to obtain tracking is:

Go to the accounts tab (person icon).

Click on "My Orders".

What if a product comes defective?

• If you have any issues with the shipment of your package you receive please contact us. (info@hydevapeofficial.com)

What does the bank statement say?

• All transactions will say Dorbes on the bank statement.

 

Payment options?

What we support:

Debit Cards (Visa, Mastercard, Discover, & American Express).

Credit Cards (Visa, Mastercard, Discover, & American Express).

Gift Cards (Visa, Mastercard, Discover, & American Express).